Bizrate - This company regularly uses "Bait and Switch"!
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New ReviewerThe last two years, I came up against the same thing as what is currently on my screen. I made a purchase, took a Bizrate survey, and was offered magazines for a nominal $2-per-subscription charge.
I selected the magazines I want, both offers CLEARLY STATING that the subscription is for a FULL YEAR, and when I was taken to another screen, suddenly one has turned into a 26-week subscription, and the other is now for 3 months!
I'm not finishing my order this time.
Last year I called when this happened, and I thought it was straightened out, as the label on my magazines showed a subscription ending date of Oct. 1. But in the middle of the year, they suddenly changed it to end in July, and have been charging me for every issue!
Not only that, I have a People Magazine subscription which I have tried to cancel twice, was billed a large amount (close to $100!), and have been charged monthly for it as well!
All my attempts to get refunded and end the People subscription, both by phone and via email, have been for naught!
This used to be a good company, but the last few years they have been terrible to deal with! They lie and they cheat!
User's recommendation: Do not trust them!
Monetary Loss: $200.
Preferred solution: Full refund.
Bizrate Pros: Magazines are delivered in a timely manner.
Bizrate Cons: Regularly bait and switch, Customer service is bad.
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